Return and Refund Policy
DAMAGED OR FAULTY GOODS.
We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, however in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email email@example.com. We will provide a full refund, store credit or exchange (if we have a replacement in stock) once we have received the returned item. Please note products must be returned to us within 14 days of the purchase and must be returned in the same condition as received with all labels etc. returned with the item.
We make every effort to make sure our product descriptions are as detailed as possible. If you have a question about our products or are unsure about the item you wish to purchase then please feel free to contact us at firstname.lastname@example.org prior to making your purchase – we are happy to help.
If you do need to exchange or return an item, the item must be returned to CAVIUS Australia within 14 days of the purchase date. It must be in original condition (this includes all original packaging ). Upon inspecting the returned item, we will then gladly credit your payment, or provide you with a credit. If the returned item was on sale, a refund is provided in the form of a credit.
Return items that have been damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer.
We regret that we are unable to refund shipping and handling costs unless the item was faulty or not as ordered.
When exchanging for a “change of mind”, a $5 re-delivery charge will be applied. If you have indicated to exchange for an item that is sold out or that is delayed, we will notify you of the situation via email.
Refunds and exchanges are processed within 1-3 days of receiving the goods at our warehouse.
Please remember to include with the return the original order details such as the order number, name, postal address and phone number.
All returns should be addressed to: CAVIUS Australia PTY Limited, 14/30 Octal Street, Yatala, QLD 4207.
Please see our Shipping Policy.