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If you have any questions or comments about any of our products, please feel free to send us a message below and we’ll get back to you as soon as we can.
There are a few options available to purchase any of the CAVIUS range.
If you are a public customer you can purchase CAVIUS directly from our website using the button below.
If you are an electrician you can order from any of our wholesale partners listed at the Electrical Wholesale Partners link below.
If you are a landlord or property manager you can find the details of our Smoke Alarm Install & Services partners link below.
To download one of our product User Guides, please click below.
Alert all occupants in the house.
Leave the house following the escape route. Every second is important, do not lose time collecting valuable objects.
Stay close to the ground if the air is charged with smoke. Do not breathe completely and cover your mouth with a wet cloth if possible.
Once outside your house, call the emergency services.
First you can press the hush button on your alarm, this will pause the alarm for 10 minutes. 95% of the time, false alarms can be alleviated with some simple maintenance. Dust or insects can enter the smoke chamber and cause false alarms, this can be solved by vacuuming around the mesh chamber on a low setting.
The other reason for false alarms maybe humidity or the location is too close to the bathroom, steam will set off all smoke alarms. In this case, its best to relocate the smoke alarm away from the bathroom.
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A short beep every 48 seconds may indicate the end of life of your battery. If the alarm is well before the 10 year life, the alarm may not quite be clicked into the base properly. Take the alarm out and re-click back into the base. You should hear and feel the click – similar to a seat belt.
Ensure the alarm is clicked firmly into the mounting base. The red activation button needs to be pressed down entirely to power the alarm.
False Alarms:
The alarm won’t interconnect with the other Wireless Family alarms:
After installation, it is best practice to test your alarm by pressing the test button (this is the entire bottom surface of the alarm). You may need to wait 8 seconds for the alarm to power up.
To maintain your smoke alarm, vacuum around the smoke chamber regularly (every 3-4 months). Dust may accumulate inside the mesh even if it looks clean outside.
Do not use water or household cleaning products to clean your alarms.
One smoke alarm within 3 meters of every bedroom door and one on each level. Ideally you want to install one smoke alarm in each room.
Queensland have implemented new legislation that require a smoke alarm in every bedroom, hallway and most likely path of travel. Check out the Queensland Compliance page for further details.
The best location for any smoke alarm is on the ceiling and in the centre of the room they are intended to protect. The alarm will operate normally if installed on a wall, however this can add minutes to the detection time, which are valuable in the event of a fire.
All smoke alarms must be installed at least 30cm from the corner where the ceiling and wall join and 50cm from the apex of a cathedral ceiling.
Both of these areas are referred to as ‘Dead Air Zones’, with ‘Dead Air Zones’, oxygen will gather in these areas.
We recommend that you do a visual check (the LED will flash every 48 seconds indicating the alarm is operational) every week. We also recommend pressing the test button on the alarm once per month.
Any smoke alarm installed in your home or rental property must contain AS3786:2014 standards. No other international standards are approved for Australian residential dwellings.
Never install an alarm without correct certification – it can jeopardize your life.
The higher price of smoke alarms often reflects the quality of the components used and will often contain a longer battery life. The more level of quality, the higher the cost becomes. All CAVIUS alarms are 100% tested for sensitivity, sounds, power consumption and many other points. The manufacturing set up is audited by AFNOR and CNPP from France, one of the worlds best test institutes. Samples from all production batches are sent to an independent testing institute for additional testing – all to secure the worlds safest alarms for you.
CAVIUS smoke alarms use photoelectric technology enclosed in what we call the ‘smoke chamber’. This smoke chamber contains an LED which will emit light on a photocell receiver. When smoke particles enter the smoke chamber, it will reflect in the beam and will activate the alarm.
All smoke alarms have a 10 year lifetime and expiry date. You will find the CAVIUS expiry date on the product label at the base of the alarm